Very very disappointing, will never use again. She works in a king George hospital. Moreover I could find nothing on the web site to say this. Lovely flowers - mostly fresh. Would definitely recommend. Thanking you for your help Excellent service and communication throughout,from initially ordering to delivery was brilliantMy mum was so delighted. ?) It is now too late for you to redeem yourself as a company but I would be very interested to hear what you have to say on the matter. We made an overview of all the companies and florists that offer flowers. A few miserable flowers with lots of foliage passed its best. Very professional and reliable of course. Flowers were delivered a day late Flowers were delivered a day late. Serenata Flowers - Happiness Delivered. Nothing was resolved and then the customer service person (Francesca) decided to cancel my order when I had NOT specifically asked for that, I had merely suggested I might have to do that and use an alternative, more reliable flower company if my requests were not met. Paid £39.99. © 2021 Trustpilot A/S. This company has no empathy and is a disgrace. “Appalling service from Serenata flowers” Written on: 25/06/2020 by MohamedClifford311 (1 review written) Had a really bad experience with Serenata flowers. I received an e-mail on Monday morning (I do not check my work e-mails over the weekend) stating that the flowers and vase were not delivered and what I wish to do. Naturally we did not want to report it to the friends who sent the flowers. I have tried unsuccessfully to download the confirmation to my order [protected] She told me her bouquet was fresh. The flowers arrived with no message and no senders name included. I had a similar experience today with the recipients flowers being dumped outside in the pouring rain. When I complained, Serenata said I had selected their standard delivery and the flowers were delivered within their extended delivery period - 07:00-21:00. Was not expecting that! This company is a complete farce! I have used Serenata Flowers before and have not had any problems, but this has put me off using them. Serenata flowers serenataflowers com serenata flowers product review you ianthe angel eden blog uk next day flower delivery. Nothing like the bouquet advertised. I wish I had of seen some of the other comments on this company before I ordered the flowers. Thank you for a quick response. I need it so I can be refunded by our Club Treasurer I will never order flowers online again after this experience. It got ridiculous when they proudly shoved their TOS at me, explaining their liability and lack thereof, and it became clear that not only they don't know the meaning of the word "guarantee, " they also don't know the meaning of the word "liability" (vs. "refund"). Useful. It arrived virtually dead and smelling of rotting vegetation. I ordered a bouquet to be sent to my sick daughter. This has caused me great stress and anxiety and has taken up far too much of my time, i'm really not happy!! I cannot contact them directly. Father's Day - Beer arrived on time. The flowers were delivered on time and… The flowers were delivered on time and my friend said they were beautiful. I contacted Serenta flowers for a replacement with no joy. I contacted Serenata Flowers yesterday and they insist that they will only refund the money if I provide a photo of the dead flowers, which clearly I can't do as they went in the bin 2 months ago! My complaints received the standard non committal responses. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. As roses are particularly delicate flowers the guard petals are left on during transit to ensure the inner rose remain safe and intact. You have ruined mothers day for both me and my mother. Dear Gordon, Thank you for sharing your feedback. Delivery as describedMy mom loved them Thank you. You cannot ring and all you get is automated messages. As it happened they were to be part of a birthday present. I opened up a complaint on the Serenata website where I stated that the flowers were unsatisfactory and provided a photograph of the bouquet I had received as requested. Our next day Birthday delivery order to a friend from them took 5 days and the vase was smashed. I never received the notification of delivery made, so I tracked the order and discovered it was still being prepared 5 hours later. No better service out there! Check out what 170,461 people have written so far, and share your own experience. The company are saying the flowers were delivered. And are they brown and rotten. I paid a ridiculous amount of money for it, including the specific delivery window. Customer service offered to resend the same bouquet but the occasion was gone and I didn't trust the company to send flowers of a high quality. by ringing interphone. I then as as compensation, if I had to have another bouquet for an upgrade, once again told it was not company policy to do this. Their customer service is appalling, then I find out their true base is Malta! Has anyone ever heard of guard petals? Please have your order ID and the recipient’s address ready when you contact us. Serenata Flowers Ann Goberdhan 2 reviews. 11, L-Ufficcji, Ground Floor, Misrah 28 ta' Frar 1883, Quality and delivery of flowers and chocolates, delivery of flowers which were completely wilted the next day, poor flowers and appalling customer service attitude, they advertise fresh flowers and send you dead ones, order not delivered due to flowers not good enough quality, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. She lives in UK, so i found a uk based online flower delivery service. I am a broadcast journalist and intend to look at the very many poor reviews and nefarious "reviews" online. I know covid and festivities may have impacted this time but it would have been nice to know.. I am pretty furious to be honest after special occasion flowers were delivered 2.5 days AFTER a birthday, having been "out for delivery" three days in a row, they arrived dehydrated to a disappointed former birthday girl. Contact our team of customers services who will be happy to assist you with any ordering or delivery issue you may have. Read experiences, opinions and reviews to know which one to go to for the best flowers and the most beautiful bouquets. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Damaged flowers when arrived, card and details not complete had to contact them to find out who had sent also customer service extremely poor would not recommend to use this company, Only the latest review will count in the company's TrustScore. Share. My friend was delighted with her bouquet. Special occasion flowers from Serenata flowers have finally arrived 2.5 days late, dehydrated, to a disappointed relative. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Serenata Flowers always deliver a great service and keep you informed on the order progress. All white, mostly buds and now a week later in full bloom ! You can buy them for a friend’s birthday, for a co-worker that feels under the wetter, for a femily member that has recently graduated, as a house warming present or just to surprise your beloved on Valentine’s Day. Delighted with the letter box, flowers were exactly as ordered, in fact better. the way it was handled by this company was dreadful, very short notice all processed through an automated system making really difficult for me to amend the order / ask questions etc and requiring me to do the work to try ans sort the order out so not exactly putting the customer at the centre of what they do. Could not ask for more, Absolutely shocking service and delivery, only delivered half of what I ordered and the flowers they delivered were terrible, the roses were dead! Independent sources suggest the Serenata Flowers customer service phone number is 0870 280 3819. Serenata flowers are the best selling flowers in the market while purchasing these flowers online you will get a affordable amount of discount. Flowers should have been delivered yesterday and despite emails to Serenata... Had an awful experience with Serenata Flowers. When you buy at an online florist, you order the flowers online and they will be delivered at the desired address. Offender: Serenata Flowers | Complaints, Reviews, Scam Reports. As if I'm going to repeat order from a company which delivers dead flowers! Absolutely terrible and embarrassing. They arrived very well packaged in a sturdy box, and although I wasn't home when they were delivered they were beautifully fresh still several hours later due to the water that they were packaged in. My friend loves her flowers. I ordered flowers from Serenata for delivery on Easter Saturday. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Instead they will offer 20% off a future order. I have ordered many times from Serenata Flowers and have usually been very pleased with the service and the flowers themselves. I felt as the problem was not due to me that, as a gesture of good will and good customer service that it would be appreciated if I was given a timed delivery slot and a better bouquet to compensate for the ruined surprise and lack of flowers for my friend's birthday! I paid a ridiculous amount of money for it, including the specific delivery window. First time I have ever seen the delivery arrive ! Excellent ! Flowers were sent to my wife who had received lung surgery fro cancer on 23rd may by friends in the USA via Serenata Flowers. It would be cheaper to buy cheap supermarket flowers which would undoubtedly be a better quality. The flowers never got delivered she knows most of the staff well and they have all searched the hospital high and low. It is shocking service and a complete failure to deliver a quality service. I decided to send my friend flowers for her 30th Birthday. 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